daynemay

I recently bought a laptop from Dell (the XPS 1330). For one reason or another, I didn’t receive an invoice, and encountered trouble when requesting one online, so I wrote to customer service.
It’s easy enough to bitch when things go wrong (as I did a few weeks back), but on the principle that positive feedback is just as important as negative, and on the assumption that giant multinational corporations have feelings too, I thought I’d post the opening to the very prompt and helpful response from Dell Customer Service.

Dear Dayne,

I must thank you for your patience and kind understanding by giving me the opportunity to be of assistance to you. I sincerely hope you get much enjoyment and good use out of your new system.

Nice one.